Shipping policy
1. Order Processing Time
All orders are processed within 5-15 business days. Orders placed after 6:00pm (PT) will be processed the following day.
2. Shipping Methods and Costs
We offer the following shipping options:
Standard Shipping and Express Shipping, the delivery time range will show up automatically on the website after providing the delivery address.
- Standard Shipping is free for CA and USA.
- Express shipping costs will be added automatically to your order after you select the option.
- International Shipping cost will be added after you provide your shipping address.
3. Domestic Shipping
We ship to all provinces of Canada. Delivery times for domestic orders range from 3 to 9 business days, depending on the shipping method chosen.
4. International Shipping
We offer international shipping to USA and South America. Delivery times for domestic orders range from 4 to 30 business days, depending on the shipping method chosen and the country.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to track the status of your shipment. Please allow 24 hours after shipment for tracking information to update.
*South America countries will no receive a tracking number, you will receive a proof of shipping via email.
6. Shipping Delays
While we strive to meet our delivery estimates, please be aware that shipping carriers may experience delays due to factors beyond our control, including weather, holidays, or high volume. We appreciate your patience during these times.
7. Shipping Address
Please ensure that your shipping address is correct before submitting your order. We are not responsible for delayed or lost orders due to incorrect shipping information provided by the customer.
8. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us within 3 days of delivery. We will work with the shipping carrier to resolve the issue and offer a replacement or refund, depending on the situation.
9. Shipping Restrictions
We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas. Please contact us before placing your order if you are unsure whether we can ship to your location.
10. Contact Us
If you have any questions about our shipping policy or need assistance with an order, please feel free to contact our customer service team at belvarpharma@gmail.com